There’s no time like the present - or the time of first signing up to a newsletter or product. Whenever a new subscriber opts into your mailing list, it creates unique momentum for you as a business owner. At that very moment, the user is most excited by your product or service, and is looking forward to finding out more. Which makes it the ideal timing for you to extend a warm, friendly welcome email.
Incorporating this practice as part of your email marketing strategy can increase your email engagement. In fact, welcome emails are the single most important message you need to be sending out to subscribers, as they enjoy open rates that are 86% higher than all other types of promotional emails.
Additionally, welcome emails have become a norm in most industries. Customers have therefore come to expect a first email from you to arrive around the time of signing up.
In this article, we will explain what a welcome email is, showcase 20 beautiful examples for you to learn from, and offer some professional tips to help you craft an effective welcome email:
What is a welcome email?
A welcome email is the first email communication that a business sends out to a new customer, user or mailing list subscriber. Welcome emails usually serve one or more of the following purposes: thanking the customer for subscribing, introducing the brand and its values, guiding users through product onboarding, or offering valuable content such as resources or discount offers.
Sending out a welcome email can help make users excited about having just subscribed, while also building brand recognition and trust. Above all, welcome emails help form lasting, loyal relationships with your client base.
On the technical side of things, welcome emails can be sent through marketing automations, using triggered responses to predefined actions. This enables emails to go out automatically after each new subscription, eliminating the need to perform the task manually.
20 welcome email examples
Subject line: Finish setting up your new Google Account
Onboarding users to a new product or service is an important process to get right, as it plays an important role in making the user experience as frictionless as possible. This welcome email by Google manages to guide users through all of the relevant information in a simple and intuitive manner.
The text, while instructive, is also concise and friendly. Tailored to fit our short attention spans, it’s broken up into short bite-size chunks. Each section is paired with a call-to-action (CTA) button, so that readers can find out more about topics that are of interest to them.
The newsletter design here perfectly captures the brand’s identity, starting with Google’s famous logo design at the top, down to the use of the company’s equally recognizable brand colors throughout the email.
02. Pet Plate
Subject line: Welcome to Pet Plate. Here's 35% off!
Discount offers are a common practice in email marketing, serving as a dual incentive for users to first subscribe to the mailing list, and second, to perform an initial purchase. In this welcome email by pet food brand Pet Plate, the discount code is paired with the added value of introducing the company and its products.
From the quirky tone-of-voice (like attributing a customer testimonial to a dog’s dad) to photos of the company’s founder and pet, this email feels friendly, light and at eye-level. Supplementing this are the stylish use of vector art, typography and color palette, all of which enhance the fun-loving vibe.
03. The New Yorker
Subject line: Welcome to The New Yorker
The New Yorker greets subscribers with a cordial welcome email, thanking them for signing up. It then goes on to set readers’ expectations by explaining what the newsletter has in store for them. This simple email marketing tip can build users’ anticipation and reduce unsubscriptions and spam complaints.
The rest of the email introduces the publication’s different platforms by linking to their website, mobile app, and printed magazine subscription.
The design of the email embodies that of the publication’s, from the use of typography to the style of illustration and iconic dandy figure. These elements help the email appear branded and in line with all other content coming from The New Yorker.
Subject line: A guide to Patagonia
The welcome email by outdoor clothing and gear brand Patagonia creates an encompassing storytelling experience. Teeming with nature-loving visuals, this email ensures that readers will gain much insight into this company’s brand identity, even if they merely skim read through it.
The email uses beautiful landscape photography and on-point microcopy to encapsulate the brand’s mission. By shedding light on values such as adventure and environmentalism, rather than simply focusing on the company’s products, the messaging doesn’t come off as overly promotional. Instead, it encourages a strong emotional bond to the brand.
Subject line: Your first Postable deal! As promised.
Postable’s welcome email checks all of the major email marketing boxes. This greeting card website thanks users for subscribing both in text and in the image, using language that’s human and informal. The email also delivers on the promise of a discount offer, and immediately leads users to purchase a card on the brand’s online store.
The design of the email includes the company logo as well as product photography of a greeting card in all its glory, and social media links. The text here is typed out as a live part of the email (so that it’s not a flat like an image), an important web accessibility feature.
Subject line: [Your Name], meet Vimeo
This welcome email cuts right to the chase, leading users to perform the next step in creating a Vimeo account: sharing a video on the platform. To make the process entirely hassle free, it leads users directly to the upload page on their website.
The rest of the newsletter details this video hosting website’s features. Additional CTAs allow users to read more in-depth content about the product’s various capabilities.
Subject line: Welcome to Asana
When new Asana users receive this welcome email, it serves in confirming their account as well as introducing the product and its main capabilities.
The gif at the top of the email shows a task being checked off a to-do list on the Asana interface. It’s this sense of achievement that the email aims to establish. Along with a rundown of the key benefits of Asana, the email offers tips for taking on successful people habits at work, providing valuable content for users.
08. Ace & Tate
Subject line: things just got real
Ace & Tate’s first email for its subscribers is sharp and effortlessly chic. It’s main image alludes to eyewear while refraining from being too literal, with two flowers in place of eyes. The written copy is conversational and friendly, thanking users for “joining the party!”
Two navigation menus are included in the design. At the top of the email are links to different product pages, while the bottom menu links to the brand’s various online whereabouts, from their blog to an FAQ page, and more.
09. Great Jones
Subject line: Come on in!
Great Jones’ welcome email feels like a real-life introduction to a new friend. It’s personal and honest, acquainting readers with the founders’ friendship and their story of starting a business together.
Although the brand’s cooking products are proudly displayed, they are accompanied by illustrations of vegetables and a photo of the founders in a kitchen setting, putting them in context. This can help users visualize the products put to good use in their own homes.
This idea is a continuation of the company’s homepage design. There, the pots and pans are shot in a style closer to food photography than to traditional product photography, bringing the products to life.
Subject line: Welcome to Wix
When users first sign up to Wix, this welcome email is one additional way for getting them excited about building a website. The headline, “It’s Your Time to Create,” turns the focus on the users’ personal experience and creativity, rather than on the company.
The imagery brings to mind the product’s flexibility, showing both desktop and mobile designs of a website. The added icons, buttons and marks taken from Wix’s interface suggest that these elements can be edited and rearranged to the user’s liking, allowing for complete web design freedom.
Readers can easily follow one of two prominently located CTA buttons to start creating their site. They can also find out more about the brand through the social bar located at the newsletter’s footer.
Subject line: Hello, thanks for subscribing
COS’s welcome email is composed of three main sections and includes several CTAs. By distinctly differentiating the three sections using dividers, the hierarchy between them remains plain.
Signifying importance, the top fold is eye-catching with a large image and a large CTA button, leading straight to their online store. The remaining CTAs (leading to a store locator and to a style gallery) are much more subtle in their button design, implying lower priority.
By incorporating gifs of real customers wearing COS outfits, the email fosters a sense of community and relatability early on.
Subject line: Ready to meditate?
Continuing on their app and website design, Headspace’s welcome email features peaceful illustrations and a calming color scheme. This ties the visual language into the same cohesive look as all of the brand’s other assets.